01Who we are
Off The Wall Digital is a trading name of Wall Media Ltd, a company registered in England and Wales under company number 15045668, with its registered office at Longfrey Cottage, Dorking Road, Chilworth, Surrey, GU4 8RH.
For the purposes of UK data protection law, Wall Media Ltd is the data controller for the personal information described on this page. If you want to talk to us about any of it, use the message link at the bottom of this page.
02What this website collects
This website has no analytics and no advertising trackers. We do not build any profile of you from your visit, and nothing is stored on your device for our own purposes.
There are two places where information can pass from this site to a third party, and both only happen if you choose to use them. The enquiry form sends what you type to our customer records system so that Petro can reply. The booking calendar is embedded from our scheduling provider and loads only when you open it; like most booking tools it uses your browser's local storage to work, and it will show times in your own time zone, which it reads from your browser.
Like almost every website, the hosting provider that serves these pages keeps standard server logs, which can include your IP address, browser type and the pages requested. Those logs exist so the hosting can be kept secure and working. We do not use them to identify individual visitors.
Some pages link out to other websites, including our clients' sites. Once you follow a link you are on someone else's website and their privacy notice applies, not ours.
03What we collect when you get in touch
If you email us or book a call, we will hold whatever you choose to give us. In practice that is usually your name, your email address, your phone number, your business name and whatever you tell us about what you are trying to sort out.
If you go on to become a client, we will also hold the information needed to actually do the work and get paid: project details, access to systems you ask us to work on, invoicing and payment records.
04Why we hold it, and on what basis
- To reply to you and quote for work. Our lawful basis is legitimate interests, specifically responding to someone who has approached us.
- To carry out work you have engaged us for. Our lawful basis is performance of a contract.
- To keep accounting and tax records. Our lawful basis is a legal obligation.
- To keep our own systems secure. Our lawful basis is legitimate interests.
We do not send marketing emails to people who have not asked for them, and we never sell or rent your details to anybody.
05Who else sees it
We use a small number of third party providers to run the business, for example email, file storage, accounting software and the platforms we build client systems on. Those providers process information on our instructions and are bound to keep it secure.
The two that handle information from this website are our customer records and scheduling platform, which receives enquiry form submissions and booking details, and our website hosting provider, which serves these pages.
Where a provider stores information outside the UK, we rely on the safeguards permitted under UK data protection law, such as the International Data Transfer Agreement or an adequacy decision.
Beyond that, we only share personal information where we are legally required to.
06How long we keep it
Enquiries that do not turn into work are deleted within two years. Client records are kept for the duration of the engagement and then for six years after the end of the relevant financial year, which is what HMRC requires for accounting records. Anything we no longer have a reason to hold gets deleted.
07Your rights
Under UK data protection law you can ask us to give you a copy of the personal information we hold about you, correct it if it is wrong, delete it, restrict what we do with it, or send it to somebody else in a portable format. You can also object to us processing it on the basis of legitimate interests.
Ask us using the enquiry form and we will respond within one month. There is no charge.
If you are not happy with how we have handled things, you can complain to the Information Commissioner's Office at ico.org.uk, or on 0303 123 1113. We would rather you came to us first so we get the chance to put it right.
08Changes to this notice
If this notice changes, the updated version will appear on this page with a new date at the top.
01Who runs this site
This website is operated by Off The Wall Digital, a trading name of Wall Media Ltd, a company registered in England and Wales under company number 15045668, with its registered office at Longfrey Cottage, Dorking Road, Chilworth, Surrey, GU4 8RH.
By using this website you accept these terms. If you do not accept them, please do not use the site.
02What these terms cover
These terms cover your use of this website only. They are not the terms for any work we do for you. Any engagement we take on is governed by a separate written agreement, and where the two differ on the work itself, that agreement wins.
03Using the site
You are welcome to read this site, print pages from it and share links to it. You must not misuse it: no attempting to gain unauthorised access, no introducing anything malicious, no scraping it for bulk data collection, and no using it in a way that damages it or interferes with anybody else using it.
The email address on this site is provided so people can get in touch about their own business. Harvesting it for unsolicited marketing is not permitted.
04Our content
The text, design, layout, illustrations and code on this site belong to us or are used with permission, and are protected by copyright and other rights. You may not copy, republish or reuse them commercially without our written permission.
Client names, logos and website screenshots shown in the recent projects remain the property of those businesses and appear here to illustrate work we have done for them.
05Accuracy and availability
We take care to keep this site accurate, but the content is general information about what we do, not advice you should rely on for a decision about your own business. Project descriptions summarise work carried out for those clients and are not a promise of any particular result for anyone else.
We do not guarantee the site will always be available or free of faults. We may change, suspend or withdraw any part of it without notice.
06Links to other sites
Where we link out to another website, including our clients' sites, we have no control over that site and take no responsibility for its content or for anything that happens to you there.
07Liability
Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
Subject to that, we are not liable for any loss of profit, loss of business, business interruption or loss of anticipated savings arising from your use of this website, or from any inability to use it.
08Changes and governing law
We may update these terms from time to time. The version on this page at the moment you use the site is the version that applies, and the date at the top tells you when it last changed.
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.